Last updated January 1, 2026

Dispute Policy

Our resolution process for buyer and seller disputes.

1. Opening a dispute

Open a dispute from your order or via a support ticket within the stated window. Provide evidence such as photos and messages.

Our team reviews both sides and may request more information. Outcomes may include refunds, partial refunds, or dismissal.

Please contact us before initiating a chargeback. Chargebacks are reviewed and may affect account standing.

Questions about this policy? Contact support.